SubTeam for managing on-call

#1

Currently our pagerduty setup is this way:

  1. One team A and has multiple schedules.
  2. It has one email associated to it. So alerts are sent to that email for on-call.
  3. This for folks who are supporting a specific tech stack.
    Now there is need for setting up pagerduty on call schedule for new tech stack. The team members would be different from the above. (They would be a subset of Team A). I would need a separate email for alerting. How do i go about setting this up? Can this be achieved by creating another service and different schedule?
#2

Start with creating the appropriate technical services representing that tech stack, and then creating additional escalation policies to use with those new services so that the appropriate teams (as users/schedules on those escalation policies) are notified. Use our Event Orchestration feature and the associated email address to then create email event routing rules to direct those emails into the appropriate technical service based on the contents of the email (subject, body, from, etc).

Let us know how it goes!